D.I.AL.O.G (Data Indicating ALignment
of Organizational Goals) is a Baldrige Criteria (the Criteria for
Performance Excellence) based assessment tool that provides
information analyzing how
effectively critical elements of the organization are working
together to achieve business and strategic goals. It also
identifies which of these critical elements are working against
you. Through a unique, outcome-focused approach, we can measure
the interrelationships of key elements, establishing predictors
of future strength.
We gather organizational data through questionnaire surveys
and personal interviews. We interview a specifically identified
subset of employees in order to better understand the intensity
of feelings within your organization. Our survey measures the
views of the employees on business and strategic goals, their
depth of understanding and areas of strong performance and
potential improvement.
In keeping with the Criteria for Performance Excellence, our
tool measures the seven Baldrige categories that are used to
indicate alignment of organizational goals and effectiveness:
- Leadership
- Strategic Planning
- Customer and Market Focus
- Measurement, Analysis, and Knowledge Management
- Human Resource Focus
- Process Management
- Results
Key activities for this assessment program include:
- Administration of the assessment to key personnel
- Personal interviews
- Anonymous scoring of responses
- Customized report detailing responses
- Discussion of positive and negative results and possible influences
- "Gap" analysis and directional recommendations
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